Returns
Due to the nature of our research products, ProTecPep does not accept returns or exchanges. Once a product leaves our facility, we can no longer verify how it has been stored or handled. Exposure to heat, light, moisture, or improper handling can affect product quality, so we are unable to restock or resell returned items.
If there’s an issue with your order or you’re not completely satisfied, please don’t hesitate to contact us. Our team is here to help and will do everything we can to make things right.
Missing or Damaged Packages
At ProTecPep, your satisfaction means everything to us. We take great care in packaging every order, but if your package arrives damaged or is lost during shipping, we’re here to help.
If your order arrives damaged, simply contact us and provide photos of the package and its contents. Once we’ve reviewed the claim, we’ll send you a replacement at no additional cost.
If your package is lost during transit, we’ll work with the shipping carrier to resolve the issue and, when appropriate, send a replacement order free of charge.
24-Hour Processing & 2-Day Shipping
Orders are typically processed within 24 hours on business days and shipped using a 2-day shipping service.
Orders placed on weekends or holidays will begin processing on the next business day.
Every order is carefully reviewed, accurately packed, and double-checked before shipment. Our priority is to ensure that the correct products and quantities are securely packaged and sent to the correct destination.