Frequently Asked Questions
ProTecPep supplies high-quality research compounds intended exclusively for laboratory research, analytical testing, and scientific investigation.
No. All ProTecPep products are sold strictly for research use only. They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, or prevention of any condition.
Yes. You must be at least 21 years old to access our website or purchase products from ProTecPep.
Our testing process evaluates seven key quality areas:
- Identity
- Purity
- Net content
- Conformity
- Sterility
- Endotoxins
- Heavy metals
Testing may vary by product or batch. Please review the applicable Certificate of Analysis for batch-specific results.
A Certificate of Analysis, or COA, is a batch-specific document containing available laboratory testing results and identifying information for a product.
Use the batch or lot number printed on your product to locate its matching COA on our website. If you need assistance, contact us and include the product name and batch number.
Yes. Each product is assigned identifying batch information to support inventory control, quality documentation, and COA matching.
Orders are normally processed within 24 hours. Every order is carefully reviewed, selected, and packed to help ensure accuracy before shipment.
Our standard shipping service is approximately two business days after processing. Delivery times are estimates and may be affected by weekends, holidays, carrier delays, weather, or destination.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
No. Because storage and handling conditions cannot be verified after delivery, we do not accept returns or exchanges on research products.
Contact us promptly with your order number and clear photographs of the package, shipping label, and affected product. After review, eligible damaged, missing, or incorrectly packed items will be replaced.
If tracking indicates that your package may be lost, contact us so we can review the shipment with the carrier. Eligible lost packages will be replaced after the review is completed.
Always follow the storage information provided with the product or its supporting documentation. Products should remain properly sealed and protected from excessive heat, moisture, and direct light unless otherwise specified.
No. ProTecPep does not provide dosing, administration, reconstitution, treatment, or medical-use guidance. Our products are supplied exclusively for qualified research purposes.
No. We cannot recommend products for personal, therapeutic, diagnostic, or veterinary purposes. Customers are responsible for ensuring that all purchases and research activities comply with applicable requirements.
Our products are intended for qualified researchers, laboratories, institutions, and other knowledgeable purchasers who understand their proper research-only handling and use.
Please use our website contact form or customer-support email. Include your order number when asking about an existing purchase so we can assist you more efficiently.
